Polk County MHDS Region

Crisis Resources

Immediate help is available for people experiencing a mental health crisis. If you fear for your safety or the safety of others call 911.

For non-emergency mental health needs, visit behavioral health urgent care or contact the Resource & Referral Line at 515-288-0818 or go to the Crisis Resources page on the Behavioral Health & Disability Services website. 

• Suicide and Crisis Lifeline: 988
• Polk County Resource and Referral: 515-288-0818
• Mobile Crisis Team: Call 911
• Critical Incident Stress Management Team: 515-954-0409
• Crisis Observation Center: Broadlawns Medical Center (1801 Hickman Rd), 515-282-5742
• Assistance with Mental Health Commitments: 515-336-0599 (mobile), 515-564-5742 (office)

Crisis

Immediate help is available for people experiencing a mental health crisis. If you fear for your safety or the safety of others call 911.

For non-emergency mental health needs, visit behavioral health urgent care or contact the Resource & Referral Line at 515-288-0818. 

Suicide and Crisis Lifeline 988

• The 24-hour crisis line is available to anyone experiencing a mental health crisis. All calls are free, confidential, and have a trained professional on the other end.

23-Hour Crisis Observation (1801 Hickman Rd)

• Crisis Observation is available to any adult over 18 years of age who is experiencing psychological or psychiatric stress that does not require hospitalization.

Mobile Crisis (Call 911)

• These teams are staffed with professionals who are trained to help anyone in crisis, from children and teenagers to adults and can assist law enforcement on mental health-related emergency calls.

Community-Based Crisis Stabilization (Call 515-288-0818)

• Community Based Crisis Stabilization provides supports to individuals and families in their own home with therapy and skill building services designed to meet the individual’s immediate needs.

Residential-Based Crisis Stabilization (For children, call 515-288-0818, for adults, go to 23-Hour Crisis Observation (1801 Hickman Rd))

• Residential Based Crisis Stabilization provides a safe space outside of the home for individuals and families to access therapy and skill building services designed to meet the individual’s immediate needs.

Mental Health Commitment (Go to Clerk of Court (222 5th Ave))

•  If a person is unwilling to seek treatment for themselves, family, friends, and caregivers may start a court proceeding for an involuntary commitment of an individual with a serious mental illness.

Jail Diversion

• Jail diversion is mental health support available to adults during and after incarceration. This service works to secure community support services that encourage a successful transition back into the community.